Guidepost

You have to retrieve your vaccination details for your third vaccination yourself by logging in again with DigiD. Is your third vaccination not listed? Then please contact the healthcare provider who vaccinated you. If you were vaccinated at the GGD, you can call their back office on 0800-5090 to have your details checked. Were you vaccinated by your general practitioner, hospital or healthcare institution? Then please contact them.

It can take up to 72 hours before your vaccination details are available. Still no data found after 72 hours? Then the vaccination data may not have been registered properly.

Your vaccination details are searched via DigiD based on the personal details that are in your passport; social security number, name and date of birth. Your vaccination must contain exactly the same information. If this does not match completely, such as a colon, a ç or an é, the data cannot be found. There are also people with an unknown date of birth in DigiD; then it says 00 or xx as the date of birth.

If no vaccination data can be found, contact the healthcare provider who vaccinated you. If you have been vaccinated at the GGD, you can call their back office on 0800-5090 to have the data checked. Have you been vaccinated by your general practitioner, hospital or healthcare institution? Then contact them. They can get you a coronavirus pass with the correct data.

Are your vaccination details incorrect? Then contact the healthcare provider who vaccinated you. If you have been vaccinated at the GGD, you can call their back office on 0800-5090 to have the details corrected.

Have you been vaccinated by your general practitioner, hospital or healthcare institution? Then contact them. They can get you a coronavirus pass with the correct data.

Are details about your vaccination found, but does CoronaCheck say no certificate can be made?

This can be the case if there is an error in your vaccination data, for example if the vaccination date or the type of the vaccine is incorrect. Then no link can be made and CoronaCheck cannot make a vaccination certificate.

Then contact the healthcare provider who vaccinated you. If you have been vaccinated at the GGD, you can call their back office on 0800-5090 to have the data corrected.

Have you been vaccinated by your general practitioner, hospital or healthcare institution? Then contact them. They can get you a coronavirus pass with the correct data.

Were you tested positive, and did you receive your first vaccination after? Then you are fully vaccinated. You will receive a full vaccination certificate if your retrieved positive test result is from before your first vaccination.

From version 2.6.0 of the CoronaCheck app onwards, you’ll have the option to retrieve a positive test result after only one vaccination is found while retrieving your vaccination details. At this moment, you can only retrieve your most recent positive test result.

Were you tested positive more than once, with the first time happening before your first vaccination, but can only the result from a test that happened after be found? Please contact the healthcare provider who vaccinated you. They can help you create a full vaccination certificate.

If you’ve had coronavirus, in some cases you can have a positive test count for your vaccination certificate. You then need one less jab for a full certificate, because your positive test can count as a vaccination. Your positive test result can only count for your vaccination certificate if you:

• were tested positive before your first vaccination
• were less than 12 years old when you tested positive

If you create your vaccination certificate using CoronaCheck, you may also choose to retrieve your oldest positive test result. If your test result meets any of the conditions above, it will automatically count for your vaccination certificate.

If the right test result cannot be found, please contact the healthcare provider that vaccinated you. They can help you get a full vaccination certificate that includes your test.

See Getting proof of vaccination after being vaccinated outside of The Netherlands. There you’ll always find the latest information.

If you’ve had coronavirus, in some cases your positive test can count for your vaccination certificate. You then need one less jab for a full certificate, because your positive test can count as a vaccination. Your positive test result can only count for your vaccination certificate if you:

• were tested positive before your first vaccination
• were less than 12 years old when you tested positive

This can have several causes:

• You have just been tested. It can take a few hours for your positive test result to be available.
• You have been tested (positive) more than 180 days ago. In this case you are not entitled to a recovery certificate.

Do none of the above situations apply, and have you been tested positive? Then contact your test provider. If you were tested at the GGD, please contact them on 0800-5090 or go to Application form for corona recovery certificates and fill in the form if you were tested at another test provider.

Are the details retrieved from your positive test result incorrect (your type of test, time or date for example)? If you have been tested at the GGD, you can call their back office on 0800-5090 to have the data corrected. If you have been tested at another test provider, please go to Application form for corona recovery certificates and fill in the form.

Are details about your vaccination found, but does CoronaCheck say no certificate can be made? Your test result may be more than 180 days old. Then it is no longer possible to make a recovery certificate.

Were you tested less than 180 days ago? Then there may be an error in the test data. If you have been tested at the GGD, you can call their back office on 0800-5090 to have the data corrected. If you have been tested at another test provider, please go to Application form for corona recovery certificates and fill in the form.

This retrieval code consists of a long string of letters and numbers (eg BRB-YYYYYYYYYY-Z2). You will receive this from the test location. You will receive the result of an antigen test within three hours, the result of a PCR test can take up to 24 hours.

Sometimes it can take a little longer. Didn’t receive your result? It can be for several reasons:

• Your test has yet to be processed.
• Your email address is incorrect or the email may have ended up in your spam box.
• There is a problem at the test site in reporting the results. Please contact the location where you have been tested.

Please contact the location where you have been tested.

The verification code (by SMS or email) should normally arrive within a minute of entering the retrieval code. Didn’t receive a verification code? It can be for several reasons:

• In case your provider sends the verification code by email, please also check your spam folder.
• Did you perhaps provide a foreign telephone number? It happens sporadically that SMS messages to foreign numbers do not get through.

Please contact the location where you have been tested.

Please contact the location where you have been tested to your data corrected.

If you have been tested at the GGD, you can call their back office on 0800-5090.

Does the app say no certificate can be made? There may be something wrong with the details from your test result. Contact the healthcare provider where you were tested. They can check and correct your details.

If you have been tested at the GGD, you can call their back office on 0800-5090 to have the data corrected.