Frequently asked questions
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Guidepost

Travelling

You can create your coronavirus pass (EU Digital COVID Certificate, DCC) to travel with CoronaCheck. Read more about how to create a Digital COVID Certificate.

Are you going on a trip? Please check Travelling outside the Netherlands to find out which coronavirus pass you need in the country you’re planning to visit.

From July 1st, you can get tested for free when you go travelling. Read more about this on Travelling abroad (information for people living in the Netherlands).

If you have any questions, you can turn to the Ministry of Foreign Affairs. Please reach out to its 24/7 contact centre. They are available 24 hours per day, 7 days per week.

Vaccination certificate

Do you want to retrieve vaccination details in the app? Read here how to retrieve your vaccination details.

Get your complete vaccination

In order to create a domestic QR code, you need to be fully vaccinated. An international QR code can be created after one vaccination. Please be aware: a QR code based on 1 vaccination is not valid in all countries. Make sure to check the travel advice on Travelling outside the Netherlands.

Can’t create a certificate and were you vaccinated in the Netherlands?

Are you, for example, experiencing one of the following problems:

Then your vaccination details may not have been registered properly. Please contact your vaccinator (GGD via 0800-5090, hospital or general practitioner or another healthcare provider).

Please note: are your details properly registered with the GGD, but are you still unable to retrieve your details? We are aware of this issue. We’re working hard to find out where the cause is in order to resolve the issue. If you are going on a trip or want to visit an event within a few days, the advice is to schedule a free test appointment.

Were you vaccinated abroad?

At this time, unfortunately you cannot use CoronaCheck to create a vaccination certificate yet. In some countries, you can create a coronavirus pass while you are visiting that is also valid in the Netherlands. You can read more about it on Frequent problems and solutions getting a COVID certificate.

Test certificate

Testing for access

Do you want to use a coronavirus pass for access to events and locations within the Netherlands? Please go to Testen voor Toegang. On this website you’ll find all relevant information, and you also can make an appointment there. If you’re visiting an event or location that requires proof of a negative corona test, the organization will usually provide you with information, for example on the ticket, in a confirmation email, or on the website.

Are you unable to create a test certificate and were you tested longer than 24 hours ago? Then you have to make a new test appointment at Testen voor Toegang.

Recovery certificate

You may use a positive test result to create a certificate of recovery with CoronaCheck. A number of conditions apply:

Do you meet these requirements, but are you unable to retrieve your recovery details in CoronaCheck? Please contact the GGD (0800-5090) to check your details.

Please note: are your details properly registered with the GGD, but are you still unable to retrieve your details?

We are aware of this issue. We’re working hard to find out where the cause is in order to resolve the issue. If you are going on a trip or want to visit an event within a few days, the advice is to schedule a free test appointment. Make a test appointment to be able to travel within Europe via: Frequent problems and solutions getting a COVID certificate. To gain access to an event in the Netherlands, make a test appointment via Testen voor Toegang.

If you’ve had a PCR test, you’ll receive a domestic and an international QR code. Did you do an antigen test? Then you’ll only receive a QR code valid for access within the Netherlands.

This means it is not possible to create a certificate of recovery based on the results of an antibody test.

DId you test positive longer than 180 days ago and did you tell your vaccinator wherefore you only needed 1 vaccination? Then it is possible to create your vaccination certificate. Are you unable to retrieve your vaccination details, please contact your vaccinator to check your registration.

Problems with DigiD?

To retrieve your vaccination details in CoronaCheck, you need a valid DigiD. You can request it via this link. A request for a new DigiD takes a couple of working days to process.

You can log in with DigiD via the app (Download the DigiD app here) or via the DigiD website, using SMS verification. Read more about setting up SMS verification here.

Do you need more information about DigiD? Contact the Helpdesk on +31 88 123 65 55 (reachable on working days from 8 a.m. to 10 p.m. and during weekends, between 12 p.m. and 10 p.m.).

If you don’t have a DigiD or no digital means, please call the CoronaCheck Helpdesk.

Error message

Do you already have a DigiD but are you unable to log in? This is what you can do:

Is it still not possible to log in? Please contact the DigiD helpdesk on +31 88 123 65 55 (reachable on working days from 8 a.m. to 10 p.m. and during weekends, between 12 p.m. and 10 p.m.).

Create printed coronavirus pass

Do you not have a smartphone, prefer a printed coronavirus pass or do you want to create a coronavirus pass for your kids? Or do you prefer to bring a printed coronavirus pass with you, in addition to your CoronaCheck app? You can. You can create a printed coronavirus pass on coronacheck.nl/en/print/.